AdLumoEx – Terms of Service

1. Overview

AdLumoEx ("we," "us," or "the platform") is a community sponsorship marketplace that connects Sponsors with Operators. Sponsors support Operators and receive recognition through Community Sponsorship Displays. We are not a billboard or off-premise advertising network.

By creating an account, browsing listings, submitting interest, or booking a Placement, you agree to these Terms of Service ("Terms"). If you do not agree, please discontinue use of the platform.

2. Eligibility & Accounts

You must be at least 18 years old and legally capable of entering a binding contract.

Accounts use Google OAuth (NextAuth). We collect your Google-provided name, email, optional profile image, and session information.

You are responsible for account security and keeping your information accurate. AdLumoEx may suspend or terminate accounts for misuse or noncompliance.

3. Roles & Definitions

4. Payments & Held Funds

Payments and payouts run through Stripe Connect; AdLumoEx does not store raw card data.

Under the current fixed-term upfront model, the listed monthly placement rate is multiplied by the number of contract months. The 8.5% Sponsor platform fee is then assessed once on that full-term placement subtotal, and the final total is charged in one upfront Stripe transaction before placement. There are no monthly Sponsor charges, installment charges, subscription renewals, or monthly Operator releases for that booking.

AdLumoEx holds the payment. The Operator becomes eligible for one payout of the full placement subtotal only after payment is secured, the placement is confirmed live, and required proof is approved by the Sponsor or release is authorized through a recorded platform resolution. For an eligible proof-waived booking, payout remains gated until the placement is confirmed live and the required initial launch-photo guardrail is satisfied.

Disputes pause release; AdLumoEx may extend review timelines during investigations. Legacy bookings, if any, retain the payment and release terms recorded when those bookings were created.

Under the current launch policy, a full refund approved and initiated through AdLumoEx returns the full final amount paid, including the buyer platform fee. Partial refunds and refund requests made after an operator payout require individual review and are handled according to the recorded booking or dispute decision and applicable law.

5. Placement Rules & Auctions

Operators may set pricing, available term lengths, placement requirements, and, where enabled, auction terms such as start bids, increments, reserves, or buy-now options.

When an auction ends, the highest valid bid is finalized; if the winner declines or fails to pay, we may roll down to the next eligible bidder.

AdLumoEx may cancel or void any auction or placement that appears fraudulent or collusive. Operators must honor confirmed, paid Placements.

Operators must follow the Community Sponsorship & Placement Rules, including interior-first, small-format standards.

6. Proof, Disputes & Timeline

Operators upload clear, date-stamped launch proof showing the Community Sponsorship Display live in the agreed placement.

Sponsors generally have seven (7) days to accept or dispute proof; AdLumoEx may extend this window during investigations.

Fixed-term upfront bookings do not create monthly payment or payout cycles. Any later photo updates are operational records unless the booking expressly requires additional proof.

For an eligible proof-waived booking, ongoing proof may be waived only after the Operator confirms the placement is live and satisfies the required initial launch-photo guardrail.

All communication about proof and disputes must stay in platform messaging for audit purposes.

AdLumoEx may mediate based on evidence. Our determination governs release or refund of held funds.

7. Content & Creative Standards

Creative must be lawful, non-infringing, family-friendly, and suitable for community spaces. No hate, harassment, illegal products, explicit content, or unsafe claims.

Sponsors are responsible for rights to logos, images, trademarks, and copy. Operators may decline categories to comply with local or landlord restrictions.

Community Sponsorship Displays should be small-format, non-illuminated, and interior-first to respect local standards.

8. Data Handling & Third Parties

We use Google OAuth/NextAuth for authentication, Stripe Connect for payments/payouts, and Mapbox for approximate location display.

We collect city/region/country (plus optional street), approximate coordinates, and listing/proof photos for bookings, verifications, and support.

Map pins are approximate and not for precise navigation. Third parties act under their own terms. Booking and dispute data is retained for auditing and support.

9. Intellectual Property

AdLumoEx owns its software, designs, and branding.

Operators and Sponsors retain ownership of their Creative but grant AdLumoEx a limited license to display it for verification, compliance, and platform marketing.

10. Moderation, Suspension & Fraud

We may edit, hide, or remove listings or accounts that violate law, rules, or these Terms; include unsafe or misleading descriptions; manipulate bids or held funds; or engage in fraud.

Enforcement may include warnings, listing pauses, freezing payouts, or permanent removal. Serious violations may be reported to authorities.

11. Privacy, Support & Data Retention

Operational data is retained as needed for disputes, compliance, and support. Data may be anonymized for analytics; it is not sold.

Request data deletion via support@adlumoex.com. Support targets 3–5 business days for responses (faster for critical issues).

See the AdLumoEx Privacy Notice for more information about collection, use, retention, sharing, and your choices.

12. Liability & Indemnity

AdLumoEx acts as a marketplace intermediary. Operators and Sponsors are responsible for legal compliance, creative rights, and any loss or damage after installation.

We are not liable for indirect, incidental, or consequential damages. Total liability is limited to the greater of $100 or the service fees you paid in the past six (6) months.

You agree to defend and indemnify AdLumoEx, its affiliates, and employees from claims arising out of your listings, Community Sponsorship Displays, or misuse of the platform.

13. Dispute Resolution & Governing Law

These Terms are governed by Utah law. Users agree to attempt resolution through our support system before arbitration.

Unresolved disputes will be settled by binding arbitration in Salt Lake County, Utah, under AAA rules.

A notice of this arbitration requirement appears in the site footer as “Disputes + Binding arbitration (see Terms §13).”

14. Changes to Terms

We may revise these Terms at any time. Updates take effect upon posting. Continued use signifies acceptance.