AdLumoEx — Support

Contact Options

Need a hand? Reach out any time using the Support button in our footer or by emailing support@adlumoex.com. Whichever route you choose, your request lands in the same queue so nothing gets lost.

If your issue involves a specific booking or auction, include the listing ID, booking ID, or auction reference so we can jump straight into the details.

Response Times

We’ll confirm receipt as soon as a ticket is created. If your request is high-priority, mark it clearly in the subject line (e.g., “URGENT: Proof dispute for Booking #123”).

• • Standard inquiries: 3–5 business days
• • Payout holds, fraud alerts, or live campaign issues: prioritized within 1–2 business days
• • Legal or takedown requests: acknowledged within 24 hours on business days

What We Can Help With

For security, we can only discuss account-specific topics with the verified email tied to that account. If you need to add another contact, mention it in your request so we can walk through the verification steps.

• • Booking & auction questions
• • Proof submission disputes or clarifications
• • Stripe payout readiness and banking updates
• • Listing edits, removals, or moderation reviews
• • Bug reports and feature feedback
• • Content guideline or terms of service questions

Helpful Self-Serve Reminders

If you spot inaccurate map pins or location info, update the city/state/country in the listing and the map will refresh automatically after the next geocoding run.

• • You can download receipts and proof history directly from booking detail pages.
• • Operators can update listings (photos, pricing, auctions) inside the Control Center at any time.
• • Advertisers can review past communications and uploaded creatives within each booking thread.

Escalation & Disputes

If a dispute needs mediation, we’ll review the in-app message history, proof uploads, and any attachments before issuing a decision. Our determination governs escrow release, as outlined in the Terms of Service.

Still unresolved after internal review? Section 13 of the Terms explains how to escalate to binding arbitration in Salt Lake County, Utah.

Staying Informed

Major updates (new policies, billing changes, or feature launches) appear in the Control Center and via email. We recommend keeping “@adlumoex.com” whitelisted so you never miss a notice.

You can always revisit the Terms of Service and Content & Listing Guidelines from the footer links for the latest revisions.